UniBet Privacy Policy

At UniBet, we are committed to protecting your privacy and safeguarding the personal data you share with us when you visit unibet.nl or use our services. This Privacy Policy explains how we, Optdeck Service Limited, collect, use, store and protect your information when you register for a UniBet account, log in through UniBet login, use our UniBet app, or access UniBet casino, UniBet poker, UniBet live casino, sports betting and other products we offer. By using UniBet, you agree to the practices described below.

Who We Are

UniBet is operated by Optdeck Service Limited, a company registered in Malta under number C 96335, with its registered office at Level 6 - The Centre, Tigne Point, Sliema TPO 0001, Malta. We are part of FDJ United, and Kindred Group Plc is the group entity under which certain data sharing arrangements and transfers of account rights take place. We hold a remote gambling licence issued by the Netherlands Kansspelautoriteit (licence number 1730/01.267.175), and our operations are governed by Dutch law.

Information We Collect

When you create a UniBet account or use casino UniBet services, we collect various categories of personal data to provide, secure and improve our platform. We gather this information directly from you, automatically through your use of our services, and occasionally from third parties such as identity verification providers or payment processors.

• We collect registration details, including your name, date of birth, address, email address, telephone number and identity verification documents required under our licence obligations.
• We record your financial information, such as payment method details for deposits made via iDEAL, WERO, Visa, Mastercard, Trustly, Brite, PayPal or paysafecard, and the verified counter-account used for withdrawals.
• We track your gaming activity, including bets placed, games played on UniBet slots, live casino sessions, poker hands and bingo games, so we can manage your account responsibly and detect unusual patterns.
• We log technical data such as your IP address, device type, browser information and login timestamps whenever you access UniBet through our website or UniBet app.
• We may collect communications you send us through live chat, email or telephone when you contact our support team.

How We Use Your Data

We use the information we collect for a range of legitimate purposes connected to running UniBet casino online and ensuring compliance with our regulatory obligations. We process your personal data to verify your identity and age, since our welcome bonuses and most promotions are restricted to players aged 24 and over. We use your data to process deposits and withdrawals, apply your chosen deposit, session and balance limits, and pay out any balance above your set limit to your verified counter-account without delay.

We also use your information to personalise your experience with UniBet, including tailoring promotional offers such as our sports welcome bonus, casino bonus on Dutch Flip slot, bingo vouchers, HexaPro poker tickets and other campaigns. We rely on your data to operate responsible gambling tools, monitor for signs of problem gambling, and communicate important account or security notifications. Where you have given consent, we may use your data for marketing purposes, including informing you about a new unibet bonus code, promo code or ongoing tournament.

Legal Basis for Processing

We process your data based on several legal grounds recognised under applicable data protection law. We rely on the performance of our contract with you to manage your account and process transactions. We rely on our legal obligations under Dutch gambling regulation to verify identity, apply limits and prevent underage or excessive gambling. Where you consent, we use your data for marketing communications, and you may withdraw that consent at any time. We may also rely on our legitimate interests to prevent fraud, secure our systems and improve our services.

Sharing Your Information

We do not sell your personal data. However, we may share information with selected third parties where necessary to operate UniBet effectively and lawfully.

• We share data with payment providers and financial institutions to process your deposits and withdrawals securely.
• We share information with game and platform providers, including Kambi Malta Ltd for sportsbook services, Sportradar AG for virtual sports, Relax Gaming Limited for poker and bingo, and live casino suppliers such as Evolution Gaming, Pragmatic Play and Stakelogic Live, so these providers can deliver the games you play.
• We disclose information to regulatory authorities, including the Kansspelautoriteit, where required by law or licence conditions.
• We may share data within our corporate group, including with entities connected to Kindred Group Plc, for account administration and data transfer purposes.
• We work with identity verification and anti-fraud partners to confirm your identity and protect against misuse of our services.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our UniBet app to remember your preferences, keep you logged in, and analyse how you use our services. Cookies help us understand which games, such as UniBet slots or UniBet live casino tables, are most popular, and allow us to improve navigation across desktop, mobile, iOS and Android versions of our platform. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of UniBet casino online.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including compliance with Dutch gambling regulations, tax obligations and anti-money laundering requirements. Where your account remains inactive for twelve months, we apply a monthly administration fee after providing thirty days' notice, and we retain relevant records accordingly. Even after account closure, we may retain certain data for a period required by law or to resolve disputes.

Your Rights

We recognise your rights regarding the personal data we hold about you. You have the right to request access to your data, ask us to correct inaccurate information, request deletion where legally permissible, object to certain processing activities, and request a copy of your data in a portable format. You may also withdraw consent for marketing communications at any time without affecting the lawfulness of processing carried out before your withdrawal.

• You can request access to the personal data we hold about you.
• You can ask us to correct or update inaccurate details on your account.
• You can request that we delete your data, subject to our legal retention obligations.
• You can object to processing based on our legitimate interests.
• You can lodge a complaint with the relevant supervisory authority if you believe we have not handled your data appropriately.

Data Security

We implement technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. We use encryption for sensitive data transmission, restrict access to personal information on a need-to-know basis, and regularly review our security protocols to keep pace with evolving threats. While we take every reasonable step to protect your information, we encourage you to keep your UniBet login credentials confidential and notify us immediately of any suspected unauthorised access to your account.

International Data Transfers

As part of our operations, we may transfer your data outside the European Economic Area, including to entities connected with our wider corporate group. Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses, to maintain a level of protection consistent with applicable data protection law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide through UniBet. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your rights, you can reach our support team through live chat, telephone or our Help Centre, available 24 hours a day. We are here to help you understand how we protect your privacy while you enjoy everything UniBet has to offer.